Customer Service Coordinator

Job description:

ASG has a well-earned reputation as a “go to” choice for business and general aviation services. Located in Guernsey and primarily supporting the Channel Islands, UK and European markets, a wide range of capabilities is available to aircraft owners and operators whether visiting Guernsey, requiring technical services, or in need of assistance in buying or selling an aircraft.

Due to continued expansion of ASG’s aircraft maintenance business and our constant drive for process and efficiency improvements, we are looking to recruit a Customer Service Coordinator.

The applicant will be responsible for ensuring all customers are kept up-to-date with maintenance progress and for handling all new enquiries. You will be the first point of customer contact, liaising with the commercial and engineering teams, organising quotes, estimates and invoices, as well as contributing to workflow planning.

Key assets will be ability to deal calmly with challenging situations and to handle competing priorities in a busy environment, along with an aptitude for understanding and communicating technical information.  We are a client focused and client facing business so a confident, friendly and professional manner is also essential.  Other attributes include:

  • Highly organised

  • Good administrator

  • Technically minded

  • Assertive and persuasive

  • Ability to multitask

  • Team player

  • Flexible

  • Positive work ethic

  • First class writing skills and a good working knowledge of Microsoft Office 365

This role would suit either an experienced customer service professional looking to contribute in a technical environment or a person with existing aviation knowledge looking to follow or progress a career in aviation support.

Standard working hours are 0800 to 1700, five days per week (with an hour unpaid lunch break).  Occasional additional hours will be required to match operational requirements.

If you think you can bring something special to our team, we would love to hear from you.  Please send your CV with a covering letter and salary expectation to